Spirit

Coord, Guest Service

Spirit - Posted 4 months ago
$18-19/hour  + Equity
*high salary
*Based on 0 Customer Service Representative salary records

Full-time

Fort Lauderdale, FL

Category
Customer Service Representative
Experience
Senior, Mid-Level
Company size
9k employees

Airport:  Ft Lauderdale Hollywood Intl (FLL)

Customer Service Representative Job description

Responsibilities

  • Coordinate guests flow and organize guest accommodations during irregular operations
  • Tracks all misconnecting guests and provides accommodation guidelines
  • Coordinates and communicates any Irregular operations that will affect Guest Services
  • Efficiently collaborates with crew scheduling regarding missing crew and dead headers
  • Collaborates with the leadership team to manage on-time performance
  • Reports and tracks all station delays
  • Manages station holds in partnership with Corporate Guest Solutions
  • Records all internal expenses regarding guest accommodations
  • Works closely with the Ramp Service Coordinator to efficiently manage baggage and guest discrepancies

Qualifications

  • Must always be able to adhere to confidentiality standards and professional boundaries
  • Ability to remain calm and professional in stressful situations
  • Ability to multi-task
  • Attention to detail
  • Time Management
  • Effective problem-solving and conflict-resolution skills
  • Excellent organization and communication skills
  • Quick-thinking and astute decision-making skills
  • Proficient computer skills

Coordinators must:

  • Adhere to Spirit’s attendance policy and report to work on a regular and timely basis
  • Have a favorable personal appearance and grooming and upheld Spirit’s dress code
  • Be able to work under stress on a regular or continuous basis
  • Able to apply principles of critical thinking to a variety of practical and emergent situations

*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you did not receive it.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

Overview

At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing hundreds of new aircraft that will double our fleet!

  • Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
  • The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
  • Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
  • Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other applicable employment laws and regulations. It is our intent to maintain a workplace free from harassment, discrimination, and retaliation because of age, sex (including pregnancy), race, national origin, disability, color, religion, genetic information, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.

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