Emirates

Contact Centre Agent

Emirates - Posted 2 months ago
$27k/year  + Equity

Full-time

Dubai, DU

Category
Customer Service Agent
Career Level
Mid-Level, Senior
Company size
46k employees

Customer Service Agent Job description

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling and interacting with customers and colleagues from across the Emirates network, there are opportunities for you.

Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.

Job Outline:

- Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.

- Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates-related products.

- Issue Emirates tickets to customers ensuring their request is met and offering them tailor-made travel solutions.

- Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Requirements & Skills:

- Fluency in English and one of the languages listed below is a must:

Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish

- Customer and sales orientation to provide excellent service and close any sales opportunity.

- Good listening and communication skills.

- PC-based skills to operate Windows package (Microsoft Word/Excel/E-mail).

- Ability to work in a multiple-shift environment

Experience required:

- Experience in Contact Centre/Hospitality industry preferred.

Qualifications & Experience

- Customer Service or Call Centre: 1+ year

- 10 Years of schooling or equivalent

- Excellent interpersonal, telephone, and customer service skills

- Ability to work in a busy sales team environment

- PC-based skills to operate Windows packages including Microsoft Word/Excel/E-mail

- Knowledge of contact center and airline industry procedures and methodology

- Standard fares and ticketing courses, Skywards and MARS reservations systems

Salary & Benefits

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

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