This job has already been fulfilled or is no longer accepting new applicants

Consultant Premium Travel Services (60-100%, all genders)

Lufthansa - Posted 15 days ago
€5k/month  + Equity


Basel, BL

Customer Service Agent
Career Level
Mid-Level, Senior
Company size
108k employees

Deadline:  November 29, 2022

Customer Service Agent Job description

Enter the fascinating world of aviation in this multifaceted position. Being right at the core of our commercial side of the business, you are in the driver's seat of caring for our passenger’s well-being. This role may be your ticket to an array of further opportunities in your personal career within this industry that never ceases to delight us.

Start: upon agreement

You may apply in English or German


As a part of the great passenger services operations team with over 80 international colleagues, you ensure personal travel advice for our premium passengers. In day-to-day customer contact, you actively contribute to offering our passengers a unique travel experience. 

Because going the extra mile happens on every single step of our customer’s journey.

  • Assist and service customers in all areas of flight reservations by phone, as well as sale and booking of flight tickets and ancillaries
  • Assist and provide information about SWISS products and our Loyalty program Miles and More
  • Handle written inquiries via email and social media
  • Administrative back office work such as ticketing and voucher issuance


In this role, we are seeking colleagues with a high degree of customer and service orientation as well as excellent communication skills.

  • Very good oral expression in German and English
  • Customer orientation, service awareness, and sales flair
  • Travel experience
  • Team spirit and initiative
  • Reliability, operational flexibility and friendliness
  • Training in the travel industry or in telephone sales is an advantage
  • Good oral skills in French or Italian are an advantage
  • Willingness to work shifts, Sundays and bank holidays

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