Delta Airlines

Co-Op, Airport Customer Service, Cargo, and Clean Project Management (Summer 2023)

Delta Airlines - Posted 19 days ago
$17-29/hour  + Equity


Atlanta, GA

Customer Service Agent
Career Level
Company size
83k employees

Deadline:  August 30, 2023

Customer Service Agent Job description

As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.

Work with a team of Customer Experience professionals on multiple projects to:

  • Measure and analyze current performance
  • Implement project management skills and practices 
  • Work across business units with various stakeholders in a professional setting
  • Provide process engineering and/or internal consulting services
  • Participate in data collection efforts for projects that impact cross-functional departments
  • Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
  • Recommend ideas for new ways to provide optimal customer service and evaluate the impact of proposed operational changes

Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:

  • Airport Customer Service (ACS)
  • Cargo (CGO)
  • Global Clean

Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with the below schedule: 

  • Summer 2023
  • Spring 2024
  • Fall 2024


  • Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
  • Must be available for three (3) alternating semesters
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership
  • Team-oriented and supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills 
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Willingness/ability to learn new skills 
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority. 
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.


  • Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
  • Comfortable working in a group and individual settings
  • Track record of seeking leadership roles including student and community organizations 
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges of our customers
  • Desire to learn more about the airline industry and interest in Delta as a company

More Delta Airlines jobs

Similar Customer Service Agent jobs

  • Implement established control procedures for the Visitor Management System and Physical Access Control System
  • Maintain and update standing gate lists in the VMS, including agent vendor lists, tenant lists, Port Houston vehicle permission lists, surveyors and other major lists as needed
Posted 5 hours ago
  • Greeting customers when they enter the airport or arrive in the ticket area
  • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Posted 4 days ago
  • This job is a member of the Flight Service Team within the Customer Experience Division.
  • ​Responsible for supervising, directing and coordinating job performance and activities of Flight Attendants and Support Staff.
Posted 4 days ago
  • The role is a part of the SYD Airport team within our Asia Pacific Operation group. 
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Posted 6 days ago
  • Provide premium customer service to all customers
  • Register customers and verify their access to the club(s) and/or lounge(s) 
Posted 6 days ago