Client Services Coordinator

Signature Aviation is a market-leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

The Client Services Coordinator is responsible for incoming customer requests by phone and email, prioritizing said requests and assigning work orders to technical team. Additionally, this position is responsible for processing sales orders by coordinating with the clients to ensure all pre-installation criteria are met.

Job Responsibilities

• Answer all incoming calls.
• Determine customer issue and prioritize accordingly.
• Create Work order and assign WO # to customer.
• Handle low-tier tech support calls and supply orders
• Perform follow up calls with customers, refer to tech support as needed.
• File
• Process Sales folders by coordinating with clients, creating work orders and transferring orders to production.
• Follow-up calls with customers after installation
• Customer Satisfaction surveys
• Help Tech Support close work orders.
• Assist technical support department with training customers on SiteMinder®

An Equal Opportunity Employer M/F/Disability/Vet

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $19.13 to $23.90/ hour.

Job Qualifications

• 1-3 years working in a customer service or technical support environment.
• Bachelor’s degree preferred but not required.