Leeds Bradford Airport

Cleaning Manager

Leeds Bradford Airport - Posted 1 month ago
£26k-35k/year  + Equity

Full-time

Yeadon, ENG

Category
Airport Cleaning Agent
Career Level
Manager
Company size
200 employees

Airport:  Leeds Bradford

Airport Cleaning Agent Job description

The role will incorporate both the operational and commercial overview, ensuring all of our service standards are achieved across the terminal by delivering results in a fast-paced working environment.

Key attributes of the role are as follows:

  1. Health and safety knowledge
  2. Customer service skills or qualifications
  3. Commercial awareness
  4. Pro-active and have a ‘Can Do’ attitude
  5. Self-motivated
  6. Team player
  7. Leadership skills
  8. Work alone in stressful environments
  9. Working shifts, based on 24/7 cover
  10. Good written/verbal communication skills
  11. Good computer literacy

Responsibilities:

Safety/security and regulatory compliance

Completion of the following:

  • Compliance checks
  • Local Audit processes
  • Completion of Fault Report/SIR (safety incident report) and data compliance forms

Performance Management

  • You will drive our team of Supervisors and House, Cleaners to deliver an outstanding customer experience.
  • Create change in our current processes and find more suitable ways of working for our staff to become efficient in all they do.
  • Own the standard for the team and drive a culture that embraces this.

Leadership

  • Create a team that excels in all they do and have passion for their roles.
  • Bring ownership and passion into the team where pride in the job is essential
  • Deliver 1:1’s and other team meetings to discuss challenges and ways of working.
  • Have a can-do attitude and don’t be afraid to get involved.
  • Own the relationships with our suppliers and drive cost and working efficiencies.

Emergency Orders

  • To support orders and act as an intermediary in the event of an emergency within the airport's campus (Managing, communicating, and coordinating).
  • Trained as a First Aider to assist with passenger and staff emergencies.

Risk Management

  • An understanding of each department's ‘Risk Register’
  • Ensure all observations are reported/followed up and due focus given
  • Control the team's HSE agenda and ensure all COSHH and RIDDOR breaches are investigated and reported accordingly.

General administration

  • Proactive task allocation and planning
  • Good Housekeeping
  • All reports are generated with timescales issued

Customer Experience

  • Manage their part in the customer journey at LBA
  • Drive a customer-first approach with their team
  • Ensure customer Health and safety are at the forefront of the team’s objectives
  • Deliver an open approach to the terminal for customers to ask questions.

Projects

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps of employment.

If you are interested in applying for this role, please send your CV and Covering Letter.

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