Business Analyst - Lounge Revenue and Network Strategy

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This role is part of the Ground and Lounge Product team within the Customer Products organization, part of the Customer Division.
• This role focuses on the financial viability and product improvement of American’s lounge products. This role plays a critical part in driving the improvement and growth of our lounge products while working closely with many stakeholders to align priorities and execute projects.

• Manages financial close, forecast, and ad-hoc analysis for the lounges
• Works hand-in-hand with the Premium Guest Services (PGS) IT team to manage access policy and IT Systems for guest registration and product fulfillment
• Develops products and solutions that enhance the profitability of the lounges
• Builds lounge capacity summaries to support relocation or new builds
• Partners with Co-brand in Citi card growth and lounge network growth
• Spearheads enterprise wide business development and IT projects related to lounge growth and financial improvement
• Inspires a culture of continuous improvement and challenge conventional thinking. Drive creative solutions and intelligent risk-taking
• Collaborates closely with key stakeholders across the company like PGS, Finance, IT, CEID, and Co-brand.
• Actively communicates with stakeholders and across all levels. Provides transparent and continual communication
• Measures and reports on commercial results of lounge network, working to improve performance and making smart decisions that are reflected not only on lounge P&L, but also other P&Ls across the company
• Must be willing to travel in U.S. and internationally when needed for business (approximately 5%)

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree or equivalent experience/training
• 3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

• MBA and/or equivalent work experience
• Close familiarity with PGS Operations, Commercial Finance, and Co-brand

Skills, Licenses & Certifications

• Must be organized, energized, results-oriented, articulate, and possess strong oral and written communication skills
• Ability to be persuasive and influence others and balance multiple priorities simultaneously
• Ability to proactively identify solutions to complex issues and provide guidance to key stakeholders to solve these issues
• Strong analytical, quantitative, and problem-solving skills in combination with the ability to think and frame solutions strategically and creatively
• Strong attention to detail with the ability to make connections across functional areas and understand dependencies and implications
• Strong Excel modeling skills and proficiency with other Microsoft Office products (e.g. Word and PowerPoint)

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.