Hallmark Aviation Services

Baggage Claims Officers

Hallmark Aviation Services - Posted 1 year ago
$24/hour  + Equity
*high salary
*Based on 0 Baggage Claims Officer salary records


Los Angeles, CA

Baggage Claims Officer
Mid-Level, Senior
Company size
3k employees

Baggage Claims Officer Job description

Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service

to our WORLD CLASS International Airlines at LAX airport.


  • Minimum 12 months of airline experience preferred
  • Must be able to work Full-Time as well as on weekends and holidays
  • Excellent focus on Customer and Client satisfaction
  • Ability and willingness to work harmoniously in a team environment
  • Strong leadership, but a stronger team player
  • Ability to work under pressure and meet deadlines
  • Able to communicate effectively, verbally and in writing
  • Thorough Knowledge of Baggage Services and World Tracer Preferred
  • Pro-active, Forward thinking
  • Well Organized and Strong Planning Skills
  • Arrange settlement decisions per the Airline’s guidelines
  • Customer relations support
  • Process claims, payments, and invoices in a timely manner
  • Able to meet the monthly target in closing claims

Required Skills

  • Microsoft Outlook, Excel, and Word
  • Constant interaction with passengers and management
  • Constant telephone and computer usage
  • Education: High School Diploma or Equivalent 

Required Training

Required to study and successfully complete two weeks of paid training


TBD. Open Availability required.

Schedule [i.e. M/T/W/F/Sun or TBA]

MUST HAVE OPEN AVAILABILITY (5 Days/Week Including Weekends)


English Required


$23.81/hr ($18.04/hr with Medical Benefits), voluntary Dental Vision, and 401K

Similar Baggage Claims Officer jobs


  • ​This job is a member of the Customer Planning Team within the Customer Experience Division.
  • Responsible for acting as a leader and resource for baggage resolution from the time a customer reports a baggage mishandling until when the bag is returned to the customer or the claim is settled.
Posted 1 year ago