American Airlines

Baggage Agent Service - LHR

American Airlines - Posted 1 month ago
£32/hour  + Equity


London, ENG

Baggage Agent
Career Level
Junior, Mid-Level, Senior
Company size
130k employees

Airport:  Heathrow

Baggage Agent Job description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich your personal and work life and hop on board!

Why you'll love this job

You will be responsible for the reconciliation, loading, and unloading of customer baggage in a state-of-the-art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security-restricted zone and at all times they will behave in a responsible manner in a busy, complicated, and at times noisy working environment. On a day-to-day basis, you will take instructions from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays.

What you'll do
  • Provide a consistently high-quality baggage handling service
  • Using a handheld security device to reconcile and load baggage into containers may be required
  • Use a handheld device to re-flight baggage
  • Drive specialized equipment to transport the baggage containers to and from the aircraft
  • Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area
  • Conduct any relevant administrative duties 
  • Represent American Airlines by adhering to uniform standards and by adopting a customer-focused approach at all times
  • Promote any and all American Airlines products and services to our customers
  • Complete all compulsory training by given deadlines (e.g. SAI and DG) 
  • Promote safe working practices at all times
  • Carry out any other reasonable duties consistent with the post
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Be physically fit and able to walk long distances over the course of a regular shift
  • Be able to continue lifting baggage weighing up to 23kg over the course of a regular shift
  • For baggage weighing over 32kg, you will work as a team to lift it safely 
  • Be able to work as part of a small team
  • Be able to work effectively with minimum supervision
  • Be willing to work in a shifting environment (including weekends and Bank Holidays)
  • Have the ability to communicate both written and verbally to a high standard 
  • Hold a valid EU driving license and be willing and able to pass the HAL driving test
  • Have a well-groomed appearance & adhere to uniform standards at all times 
  • Be reliable and punctual 
  • Comply with all American Airlines policies and procedures 
  • Be able to obtain a valid Heathrow airside security pass
  • Hold a valid BAA airside pass, or have the ability to hold one 
  • Completed GSAT training
  • Be willing and able to complete all relevant training successfully

Preferred Qualifications- Education & Prior Job Experience

  • Previous experience working for an airline
  • Basic computer skills (Word, Excel, PowerPoint, Outlook) 
Feel Free to be yourself at the American

From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping them reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

More American Airlines jobs

Similar Baggage Agent jobs

Unifi - Austin, TX


  • Baggage handling from check-in to TSA screening hand-off may also include front-of-ticket-counter and post-screening assistance as needed.
  • Load baggage onto the belt, transport via cart or other means and monitor baggage movement along the inline system.
Posted 16 days ago
Unifi - Cedar Rapids, IA


  • Loads, unloads, services, guides, and directs customer aircraft.
  • Safeguards customers' baggage, air cargo, and airmail from weather, loss, theft, damage and/or destruction.
Posted 17 days ago


  • Provide a consistently high-quality baggage handling service
  • Using a handheld security device to reconcile and load baggage into containers may be required
Posted 2 months ago