Airport Passenger Service Agent

Unifi - Posted 6 months ago
$15/hour  + Equity
*high salary
*Based on 0 Passenger Service Agent salary records


Roanoke, VA

Customer Service
no experience required
Company size
147 employees

Passenger Service Agent Job description


  • Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
  • Paid holidays and paid time off
  • 401k company match upon eligibility
  • Exclusive discounts and additional wellness programs

Responsibilities for Passenger Service Agent

  • Greet and assist passengers with a friendly welcome through the arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
  • Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport including terminal and gate areas.

Qualifications for Passenger Service Agent

  • Ability to showcase exceptional customer service abilities to all clientele.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to lift, carry, push, pull and move items of 70 pounds or more on a regular basis.
  • Must be able to communicate by radio and other devices.
  • Must be able to observe, judge distances, and identify surroundings, hazards, aircraft and equipment.
  • Able to work in extreme conditions, such as hot and cold weather, as well as in small spaces.
  • Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
  • Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.

Unifi is an Equal Opportunity Employer

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