Airport Operations Crew

Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Title: Airport Operations Crew

• Position Summary: The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment. 

Essential Functions:  

• Tomers’ personal identification  
• Tag, lift and handle Customer luggage 
• Announce flight arrivals, departures, and pre-boarding information via the public address system 
• Communicate with our Customers to keep them constantly informed 
• Offer ancillary products to our Customers such as “even more speed” and “even more space” 
• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers  
• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat pockets, and floor 
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as a Jet bridge, Turbo way, airstairs, etc. 
• Assist customers with special needs, e.g. Customers who need assistance in boarding  
• Crewmembers will be required to perform and/ or rotate through all Airport Operations-related functions (gate, ticket counter, etc.) 
• Other duties as assigned  

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma 
• At least eighteen (18) years old 
• One (1) year of customer service or sales experience  
• Strong interpersonal and listening skills  
• Complete fluency in written and spoken English 
• Successfully complete a customer service assessment  
• Must be able to adhere to JetBlue Uniform Policy Manual Standards 
• Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends 
• Experience using a mouse, computer, keyboard, and basic word processing, email, and office applications 
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements 
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge 
• Experience performing under pressure and within fixed time constraints 
• Depending upon location may need to possess and maintain a valid Driver's License and a driving record that meets JetBlue Airways’ insurance standards 
• Depending on location, may need to acquire and maintain a United States Customs Clearance 
• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools 
• Legally eligible to work in the country in which the position is located 
• Pass a ten (10) year background check and pre-employment drug test 

Preferred Experience and Qualifications 

• Two (2) years of customer service, volunteer experience, or sales experience  
• Knowledge of customer service principles and practices strongly  
• Experience working with various forms of payment (cash, credit cards, traveler's checks, etc.) 
• Previous airline experience  
• Bilingual skills 

Crewmember Expectations:  

• Regular attendance and punctuality  
• Ability to work flexible hours including holidays/ weekends/ and overnight shifts 
• Able to make occasional trips to other locations for training or temporary assignment 
• Well-groomed and able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards 
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))  
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls  
• Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities  

Equipment: 

• Computer and other office equipment 
• Public Address System 
• Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) 
• Handheld radios 
• Free-standing computer kiosks used to identify and process Customer reservations 
• Light Emitting Diode (LED) screens and signs 

Work Environment: 

• Airport environment 
• Subject to weather and elevated noise levels within airports 
• Ability to stand for an extended period of time 
• Mandatory overtime may be required to cover irregular operations which occasionally cause extended workdays 

Physical Effort:   

• Moderate physical activity is required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.