Hallmark Aviation Services

Airport Guest Services Agent

Hallmark Aviation Services - Posted 4 months ago
$17-22/hour  + Equity
*high salary
*Based on 0 Airline Customer Service salary records

Full-time

New York, NY

Category
Airline Customer Service
Experience
Junior
Company size
3k employees

Airport:  John F Kennedy Intl (JFK)

Airline Customer Service Job description

Hallmark Aviation is seeking professional Airport Guest Services Agents at JFK International Airport.

PAID TRAINING PROVIDED! NO PREVIOUS AIRLINE EXPERIENCE IS REQUIRED!!!

REQUIREMENTS AND SKILLS NEEDED: 

  • Self-driven focus on Customer and Client satisfaction
  • Proven customer service skills and Excellent communication skills
  • Multi-Lingual preferred
  • Demonstrated collaboration skills, caring, positive and happy attitude
  • Able to communicate effectively, both verbally and in writing
  • Able to follow a planned roster and follow a work schedule
  • Flexible and able to promote positive attitudes within the team
  • Able to work varied hours  
  • Associate Degree or equivalent preferred

SPECIFIC DUTIES INCLUDE:

  • Help improve customer service experience at JFK.
  • Project a clear and concise voice and fluent in English.
  • Answer calls and makes announcements as requested.
  • Provide accurate information in regard to terminal/airport services in a welcoming, hospitable manner.
  • Actively promote retail and food and beverage offerings in the terminal

Required Skills

  • PREVIOUS CUSTOMER SERVICE EXPERIENCE
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English proficiency and other languages may be required
  • Terminal and Airport operations knowledge and experience preferred
  • Retail and/or Hospitality work experience required
  • Able to stand 3-4 at a time      
  • Reading & comprehension of reference materials, instructions, policies & procedures
  • Valid US work authorization
  • Professional demeanor and exceptional presentation
  • Flexible schedule & availability
  • Background Check, Fingerprinting required
  • A drug screen is required prior to the day of hire

Salary/Benefits: $17.00/hr + $4.54/hr in Medical Variance (for over 30+ hrs worked per week) In Sept2022, base rate increases to $18.00. Uniform provided Cleaning Allowance, Optional Health Insurance (for FT with small contribution), Voluntary Dental, Vision, and Life. 401K Matching up to 3.5%, Holiday Pay (after 90 Days), and Referral Bonus.

Required Training

Selected candidates will be required to attend and successfully complete paid mandatory training

Shift

Mornings, Afternoons, Evenings, Graveyard

Schedule [i.e. M/T/W/F/Sun or TBA]

To be discussed at the time of the interview

Language

English Required, Multilingual preferred

Salary/Benefits

$17.00/Hour + $4.54/hr if work more than 30 hours a week (optional dental, vision, 401K)

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