Airport Agent (Delta) - GNV

Benefits

• Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
• Competitive pay with daily access to earned wages
• Paid holidays and paid time off
• Comprehensive Medical, Dental and Vision Insurance
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs

Responsibilities for Ramp/Customer Service Agent

• Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
• Maintain on-time connections by guiding aircraft to and from gate positions
• Protect baggage and other equipment from damage, loss, and weather conditions
• Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
• Assist with record-keeping and documentation to ensure correct routing of baggage
• Adhere to safety guidelines and maintain safe working conditions
• Report equipment problems and breakdowns to facilitate fast repairs
• Greet and assist passengers with a friendly welcome through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport including terminal and gate areas.

Qualifications for Ramp/Customer Service Agent

• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
• Familiarity with basic computer programs to assist with record-keeping and baggage routing
• Possess a valid driver's license with a good driving record.
• Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
• Must be able to lift, carry, push, pull and move items up to 70 pounds or more on a regular basis.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to observe, judge distances, identify surroundings, hazards, aircrafts, and equipment.
• Must be able to communicate by radio and other devices.
• Ability to showcase exceptional customer service abilities to all clientele.