Airline Account Manager in Houston Airport

The Business Manager leads the airline's operational and administrative processes while coordinating with the airline client/station manager to meet high-quality standards.

REQUIREMENTS AND SKILLS NEEDED:

•  Proven LEADERSHIP abilities and ORGANIZATIONAL skills
•  Excellent interpersonal, coaching, and counseling skills
•  Understand that staff development is a leader’s responsibility
•  Self-driven focus on Customer and Client satisfaction
•  Ability to excel under pressure of meeting extreme deadlines
•  Able to communicate effectively, both verbally and in writing accounts
•  Experienced in planning a roster and monitoring work schedules
•  Able to solve daily problems and make quick decisions within the operation
•  5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
•  Flexible and able to promote positive attitudes from subordinates
•  Computer Software (Word & Excel), typing, and ticketing experience
•  Able to work varied hours

SPECIFIC DUTIES INCLUDE:

•  Provide hands-on supervision of the staff and delegate workload
•  Provide direct customer relations support
•  Ensure that the account operates according to schedule and service level agreements
•  Recruit, interview, and hire staff
•  Oversee the long-term analysis of manpower needs, groom potential leaders
•  Ensure cross-training as well as provide new and refresher training for staff members
•  Manage attendance records and ensure appropriate shift coverage
•  Handle discipline and motivation issues
•  Process promotion, demotion and termination paperwork
•  Enforce safety, security, and grooming standards
•  Administer performance reward programs
•  Control the budget for labor costs and allocation

   Essential Requirements:

•        At least 18yrs old, with a High School Diploma or G.E.D.
•        English proficient, other languages may be required
•        Basic Math Skills: Adding, Subtracting, Division, and Multiplying
•        Computer Literate
•        Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
•        Reading & comprehension of reference materials, instructions, policies & procedures
•     Valid US work authorization
•        Professional demeanor and exceptional presentation
•        Flexible schedule & availability
•        Background Check, Fingerprinting required
•        Drug Screen required on day of hire

Required Skills

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Required Experience

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Job Location

Houston, Texas, United States

Position Type

Full-Time/Regular

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training

Shift

TBD. Must have flexible availability and reliable transportation

Schedule [i.e. M/T/W/F/Sun or TBA]

To be discussed at time of interview

Language

English Required

Salary/Benefits

TBD (Depending on Experience) Parking, Medical & voluntary Dental/Vision/401K