American Airlines

Agent, Airport Operations

American Airlines - Posted 3 months ago
$110k-120k/year  + Equity

Part-time

Guadalajara, JAL

Category
Customer Service Representative
Career Level
Mid-Level, Senior, Junior
Company size
130k employees

Airport:  Miguel Hidalgo y Costilla International Airport

Customer Service Representative Job description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

  • Position required: Part Timer 6hrs - Guadalajara
  • In charge of security screening and passenger service procedures at check-in and in the gate area
  • Provides assistance to passengers as requested or required
  • Process reservations, issue tickets, and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
  • Checks baggage and informs passengers of excess baggage charges in accordance with tariff rules
  • Able to lift and carry bags and boxes weighing up to 70 lbs
  • Ability to stand for prolonged periods of time

Minimum Qualifications - Education & Prior Job Experience

  • Have a valid US Visa (tourist) & Passport 
  • High school diploma
  • Must have a working knowledge of saber
  • Ability to work a variety of shifts, according to operational needs
  • Willing to work weekends and shifts
  • Excellent customer service, communication, and organizational skills
  • Excellent personal grooming established by company standards
  • Proactive team player
  • Must have the ability to work under pressure
  • Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health benefits to help you to stay well.
  • Additional Benefits: Other great benefits include our Employee Assistance Program and discounts on hotels, cars, cruises, and more.

Feel Free to be yourself at American Airlines

From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 60395

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